GALAGENTS S.A.

Read this agreement thoroughly and carefully before booking a tour with us; it contains important terms and conditions regarding the tour you are purchasing including, but not limited to, our rights to alter the tour, our cancellation and refund policies, and a limitation of our liability and other important disclaimers.

Galagents S.A is responsible in maintaining the privacy of our clients and we will not distribute this information in any other form than to provide our service. 

About our Bookings?

All people wishing to make a reservation, and all people who will be traveling, must complete and sign the Traveler Information Form.
No person has any authority on GALAGENTS’ behalf to vary these terms and conditions. All requests and reservations have to be sent by written to: [email protected].  

FIT´s confirmation / Charters?

FIT

• A first deposit of 20% of the total amount is required for confirmation.
• The balance must be paid 60 days before the cruise departure.
• Single supplement 50%.
• Round trip flight to Galápagos at $500 per person.
• Management surcharge for not issuing tickets with Galagents: $60 per person.
• A surcharge for Christmas and New Year of 50%.
• 5% discount for charter.
• Children's discount 10% (between 6 and 11 years old).
• Group of minimum 7 passengers, 3% discount.
• To issue the final confirmation, the following information is required 60 days before the cruise departure:
  • First Name
  • Last Name
  • Passport Number
  • Nationality
  • Date of Birth
  • Medical or dietary restrictions
  • No discount on discount applied.
  • Valid for new bookings.
• * Does not apply discount over discount
• * Applies for new reservations
• * The promotional price is only valid for new bookings and cannot be extended to confirmed reservations.

Charters

• A first deposit of 20% of the total amount is required for confirmation.
• The balance must be paid 90 days before the cruise departure.
• Round trip flight to Galápagos at $500 per person.
• Management surcharge for not issuing tickets with Galagents $60 per person.
• A surcharge for Christmas and New Year of 50%.
• 5% discount for charter.
• To issue the final confirmation, the following information is required 60 days before the cruise departure:
  • First Name
  • Last Name
  • Passport Number
  • Nationality
  • Date of Birth
  • Medical or dietary restrictions
  • No discount on discount applied.
  • Valid for new bookings.
• * Does not apply discount over discount
• * Applies for new reservations
• * The promotional price is only valid for new bookings and cannot be extended to confirmed reservations.

Cancellation Penalties/FIT'S and charters:

FIT

• Cancellations 120 days or more before the cruise:
  • 10% penalty (The balance can be used as a credit or refunded)
• Cancellations from 119 to 60 days before the cruise:
  • 20% penalty (The balance can be used as a credit or refunded)
• Cancellations less than 60 days before the cruise, 100% penalty.
• No discount on discount applied.
• Valid for new bookings.

CHARTER

• Cancellations 180 days or more before the cruise:
  • 10% penalty (The balance can be used as a credit or refunded)
• Cancellations from 179 to 90 days before the cruise:
  • 20% penalty (The balance can be used as a credit or refunded)
• Cancellations less than 60 days before the cruise, 100% penalty
• No discount on discount applied.
• Valid for new bookings.

Include / Do not include. 

• Include
  • Airport assistance
  • Transportation and fuel surcharge in the Galápagos Marine Reserve
  • Accommodation in a single, double, or triple room (except M/C Alya, M/C Galaxy Sirius) cabin according to your reservation
  • Bilingual naturalist guide (English-Spanish)
  • Personalized service from the crew
  • All meals included during the cruise, from the first day's lunch to the last day's breakfast
  • A snack after each activity (except on the last day)
  • Welcome cocktail
  • Unlimited purified water, coffee, and tea
  • All visits, excursions, and activities according to the itinerary
  • Airport - Canal / Canal - Airport transportation (Lobito Bus)
  • VIP lounge at Baltra and San Cristobal Airport on the M/C Galaxy Sirius.
  • Use of docks and ferries
  • Snorkeling equipment (mask, snorkel, and fins)
  • Use of kayaks and paddleboards in authorized places
  • Wetsuits
  • Shampoo, hair conditioner, and soap for daily use
  • Beach towels
  • Soft drinks (only on board the M/C Alya)
  • Hairdryer (not available on board the M/Y Bonita)
  • Towel/Clothing dryer (only available on M/C Ecogalaxy and M/Y Galaxy)
• Do not include:
  • International flights to/from Ecuador
  • Internal flight to/from Galápagos (Quito or Guayaquil)
  • Galápagos National Park entry fee ($100 per person)
  • Transit Control Card ($20 per person)
  • Alcoholic beverages and soft drinks
  • Tips
  • Personal expenses
  • Travel insurance (highly recommended)
  • Additional services not specified.

Medical information. 

Good health is essential for the enjoyment of the active outdoor tours arranged by Galagents. By forwarding the deposit and signed reservation form, the client certifies that he/she does not have any physical or other condition of disability that would create a hazard for him/herself or other clients, trip leaders or company representatives. It is important that any participant with a medical condition that may be affected by motion on a body of water, vigorous activity, high altitude, headache, cold, other natural phenomenon, or particular foods or allergic reactions, notify to Galagents S.A in writing in advance of travel.

Travel Documents 

The client must have a valid passport, expiration date must be at least 7 months after arrival date in Ecuador The client accepts responsibility for obtaining this document and any other necessary documents. It is the client’s responsibility to assure that the name on airline ticket, cruise voucher, or any other travel documents matches with the name printed in the passport (or domestic identification, where applicable) by providing the exact name, as it appears on the passport (or domestic identification, where applicable), to Galagents S.A. before tickets issuance.

Once we have received the payment in full and signed Traveler Information Forms, we will send a final tour information (which may be provided electronically) including final reminders and local contact, information of destination, and where applicable, tickets and vouchers.