Terms & Conditions

1

GALAGENTS S.A.

Read this agreement thoroughly and carefully before booking a tour with us; it contains important terms and conditions regarding the tour you are purchasing including, but not limited to, our rights to alter the tour, our cancellation and refund policies, and a limitation of our liability and other important disclaimers.

Galagents S.A is responsible in maintaining the privacy of our clients and we will not distribute this information in any other form than to provide our service. 

2

About our Bookings?

All people wishing to make a reservation, and all people who will be traveling, must complete and sign the Traveler Information Form.
No person has any authority on GALAGENTS’ behalf to vary these terms and conditions. All requests and reservations have to be sent by written to: [email protected]  

3

FIT´s confirmation / Charters?


  • In order to confirm the booking, we require a first deposit of $500 per person of the cruise and additional services.
  • Balance must be paid 60 days prior cruise date departure.
  • Reservations made less than 45 days prior the trip departure require an immediately payment in full.
  • All transactions must be in US $ Dollars.
  • Cruise prices are per person and are in base of a double occupancy, if a single passenger does not want to share a cabin she/he can book a single cabin paying an additional single supplement of 50%.
  • Christmas and New Year charge is 50%
  • Handling fee for not issuing tickets with Galagents
  • Discount for children 10% (between 6 and 11 years old)
  • Group 7 passengers minimum, discount of 3%
  • In order to issue the final confirmation, it is necessary the following information 60 days prior the cruise departure:
    • Name
    • Surname
    • Passport number
    • Nationality
    • Date of birth
    • Dietary or medical restrictions
  • * Does not apply discount over discount
  • * Applies for new reservations

4

Penalties for Cancellation/FIT´S and Charters:


  • Cancellations must be sent by written to [email protected]
  • Between 89 to 60 days before the cruise departure:
    • Cancellation: $500 per person penalty fee
    • Reschedule: $100 per person penalty fee
  • 90 days or more, before the cruise:
    • Cancellation: $100 per person penalty fee (Balance can be used as credit or refunded)
    • Reschedule: No fees
  • Cancellations received 60 days before the cruise date: penalty of 100%.
  • Reschedule might apply a difference in cruise rate, please check with your key account manager/travel agent.
  • Note: No refund will be provided for cancellation due to; cancelled, delayed or missed flights; penalties for cancellation do not change in case of illness or natural disasters. No refund, only reschedule in case of passengers with COVID or closing borders. We recommend passengers to obtain a Travel/Trip cancellations insurance to better protect themselves.
Conditions - Penalties for Cancellation - Diving
  • Single supplement 50%
  • Round trip flight to Galapagos at US$ 500 per person
  • Handling fee for not issuing tickets with Galagents US$ 60 per person
  • Christmas and New Year surcharge 50%
  • Discount for charter 5%
  • Group 7 passengers minimum, discount of 3%
  • First deposit required to confirm of US$ 500 per person
  • Balance must to be paid 60 days prior to the cruise departure
  • Cancelations more than 61 days before cruise departure, $500 per person penalty fee
  • Cancelations less than 60 days before cruise departure, penalty 100%
  • Does not apply discount over discount
  • Applies for new reservations
Penalties for Cancellation 2023
  • 120 days or more, before the cruise:
    • Cancellation: $100 per person penalty fee (Balance can be used as credit or refunded)
    • Reschedule: No fees
  • 119 to 90 days or more, before the cruise:
    • Cancellation: $250 per person penalty fee (Balance can be used as credit or refunded)
    • Reschedule: $100 per person penalty fees
  • 89 to 60 days before the cruise:
    • Cancellation: $500 per person penalty fee
    • Reschedule: $250 per person penalty fee
  • Cancelations less than 60 days before cruise departure, penalty 100%
  • Reschedule might apply a difference in cruise rate, please check with your key account manager/travel agent
  • Does not apply discount over discount
  • Applies for new reservations

5

Include / Do not include. 

  • Include
    • Transportation and fuel surcharge in the Marine reserve of Galapagos
    • Accommodation in single, double or triple cabin according to you booking
    • Bilingual naturalist guide (English-Spanish)
    • Personalized crew service
    • All meals during the cruise, from lunch on the first day to breakfast on the last day
    • One snack after each activity (except last day)
    • Welcome cocktail
    • Unlimited purified water, coffee and tea
    • All visits, excursions & activities according to the itinerary
    • Transportation Airport-Channel/ Channel-Airport (Lobitos Bus)
    • Docks use and ferries.
    • Snorkeling gear (Mask, tube, and fins)
    • Use of kayaks and paddle boards in authorized places
    • Wetsuits
    • Shampoo, hair conditioner, and soap for daily use
    • Beach towels (not available onboard M/Y Bonita)
    • Soft drinks (only onboard M/C Alya)
    • Hair dryer in the cabins (not available onboard M/Y Bonita)
    • Cloth/Towel dryer (only available onboard M/C Ecogalaxy and M/Y Galaxy)
  • Do not include:
    • International flights to/from Ecuador
    • Galapagos Islands airfare from/to mainland (Quito or Guayaquil)
    • Galapagos National Park entrance fee ($100 per person)
    • Transit Control Card ($20 per person)
    • Alcoholic and soft drinks
    • Tips and gratuities
    • Personal expenses
    • Travel insurance (Highly recommended)
    • Additional services not indicated
  • Include - Diving
    • Airport assistance
    • Transportation and fuel surcharge in the Marine reserve of Galapagos
    • Accommodation in single, double or triple cabin according to your booking
    • 2 Bilingual Dive Masters
    • Personalized crew service
    • All meals during the cruise, from lunch on the first day to breakfast on the last day.
    • One snack after each activity (except last day)
    • Welcome cocktail
    • Unlimited purified water, coffee and tea
    • All visits, excursions & activities according to the itinerary
    • Transportation Airport-Channel/ Channel-Airport (Lobitos Bus)
    • Docks use and ferries.
    • Shampoo, hair conditioner, and soap for daily use
    • Beach towels
    • Soft drinks
    • Weights & Belts
    • 12L Tank
    • Nitrox use
    • Surfer Marker Buoy
  • Do not include - Diving:
    • International flights to/from Ecuador
    • Galapagos Islands airfare from/to mainland (Quito or Guayaquil)
    • Galapagos National Park entrance fee ($100 per person)
    • Transit Control Card ($20 per person)
    • Alcoholic drinks
    • Tips and gratuities
    • Personal expenses
    • Travel insurance (Highly recommended)
    • Dive Equipment (wetsuit, BCD, regulator, fins and booties)
    • Diving insurance (DAN)
    • Chamber Fee (USD $35
    • Insurance for equipment
    • Optionals (hood, gloves, reef hooks)
    • Nitrox course

6

Medical information. 

Good health is essential for the enjoyment of the active outdoor tours arranged by Galagents. By forwarding the deposit and signed reservation form, the client certifies that he/she does not have any physical or other condition of disability that would create a hazard for him/herself or other clients, trip leaders or company representatives. It is important that any participant with a medical condition that may be affected by motion on a body of water, vigorous activity, high altitude, headache, cold, other natural phenomenon, or particular foods or allergic reactions, notify to Galagents S.A in writing in advance of travel.

7

Travel Documents 

The client must have a valid passport, expiration date must be at least 7 months after arrival date in Ecuador The client accepts responsibility for obtaining this document and any other necessary documents. It is the client’s responsibility to assure that the name on airline ticket, cruise voucher, or any other travel documents matches with the name printed in the passport (or domestic identification, where applicable) by providing the exact name, as it appears on the passport (or domestic identification, where applicable), to Galagents S.A. before tickets issuance.
Once we have received the payment in full and signed Traveler Information Forms, we will send a final tour information (which may be provided electronically) including final reminders and local contact, information of destination, and where applicable, tickets and vouchers.  

8

Can children travel on the cruise?

Galagents accept children over 6 years old in Fits departures. In charters children of all ages are welcomed; however, Galagents refuses all and every liability for any accident that might occur to minors, parents are responsible to take care of them.
Children under 12 years old must be in a cabin with an adult present. This restriction in terms of age shall be exempt in the case of legally married couples and children traveling with their parents or guardians in adjacent cabins.  

9

What can you do in case of complaint?

We prefer to have client’s suggestions or comments during the trip, in order to rectify the matter. Clients can contact, the guide or the Capitan, directly or call us to the emergency numbers given.
In addition, client’s feedback is welcome, it helps to improve our service. If a client has a complaint against Galagents or the third party supplier, it must be put in writing to the company within 30 days after the end of the tour, any complaint will not be accepted later than this period.

10

How does the trip begin?

The Tour Start Date is the first date on the itinerary that you have reserved Galagents. It does not include any earlier departure date that you may have planned including, but not limited, to airline flights arranged for and necessary to your embarkation on the Tour Start Date. It is your responsibility to be ready to embark on the tour as specified in the itinerary. Galagents S.A is not responsible for any losses due to cancelled or missed flights, changed flight itineraries, late arrivals, or early departures.

11

Pictures and videos aboard our cruises

Galagents may use, re-use and reproduce any images, photos or videos that clients send to us, or that are taken by our third party suppliers and their guides and/or other travelers, in any media, including but not limited to print, electronic media, or internet, free of charge and without right to inspection, for promoting and publicizing our travel services worldwide. If clients do not want us to use any image taken by us or other participants during the tour, he/she must inform us or the tour leader/guide in writing at the start of the tour.

Note. All these policies and conditions apply for confirmations from September, 2021.
Address

Piqueros and San Cristobal
Puerto Ayora, Santa Cruz Island.
Galapagos - Ecuador